​Last updated: March 7, 2025

1. Service Cancellation

MyHuB customers may cancel their subscription or services by following these guidelines:

• Written notice must be provided at least 30 days before the intended cancellation date

• Cancellation requests should be sent to our customer support team through the MyHuB admin portal

• All outstanding payments must be cleared before cancellation processing

2. Refund Eligibility

<aside> Refunds are processed based on the following criteria:

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• Service not activated/used: Full refund within 7 days of purchase

• Technical issues preventing service use: Pro-rated refund for affected period

• Subscription plan downgrades: Adjusted in the next billing cycle

• Hardware returns: Must be in original condition within 14 days

3. Non-refundable Items

The following items are non-refundable:

• Installation and setup fees

• Customization charges

• Training fees

• Partial month's usage

4. Refund Process

Once approved, refunds will be processed as follows:

• Original payment method will be credited within 5-10 business days

• Bank transfer options available for corporate clients

• Credit card refunds typically reflect in 2-3 billing cycles

5. Contract Obligations

For enterprise customers with annual contracts:

• Early termination fees may apply as per contract terms

• Minimum commitment period must be honored

• Equipment return procedures must be followed

6. Contact Information

For cancellation requests and refund inquiries:

Email: contact@myhub.co.in